Great Western Homes do everything possible to match prospective tenants to the property that ticks as many boxes as possible. These FAQ’s will fill in some of the details about the process, but please don’t hesitate to contact us if you have any other queries.

What reference do you require?
Prospective tenants are required to provide referees from whom Great Western Homes may seek references. These may include employer, bank, accountant, solicitor, previous landlord and character references as relevant.

Do you charge for this work?
An administration fee of £120 + VAT at the current rate is charged to cover the cost of work undertaken on behalf of prospective tenants and is not refundable.

How much will my deposit be:
The tenant is required to pay a returnable deposit usually equivalent to one month's rent + £100.00. This is registered with the 'insurance backed scheme' operated by the government appointed Tenancy Deposit Solutions Ltd. (TDSL). The deposit is held in the event of dilapidation charges and outstanding accounts at the end of the tenancy. Should any dispute arise at the conclusion of the tenancy then it will be necessary to follow the TDSL procedure.

When do I have to pay the deposit?
The deposit is payable prior to the commencement of the tenancy. Rent is also payable in advance.

How long will my lease run for?
In most cases we deal in six month Assured Shorthold Tenancies. Once signed, the agreement is binding for the term stated. At least one months notice is required to vacate the premises, even when the initial period reaches its conclusion. If it is possible, longer notice would be appreciated.

What happens if I leave items in the property after I leave?
Should tenants leave items in the property after the conclusion of the tenancy, these will be removed at the tenant's expense. The landlord has no obligation to store any of these items.

Do I need contents insurance?
Tenants are advised to have suitable insurance as personal possessions would not be covered by the landlord's insurance.

Does my rent include bills?
All rents quoted are exclusive of council tax and water rates unless otherwise stated.

Will utility bills be in my name?
All outgoings are the tenant’s responsibility and we will transfer utility accounts to your name.

What about connecting the phone?
As British Telecom will only accept instructions from the account holder, it will be necessary for you to organise a Telephone Line.